Terms of Business

Working with Solaris Law Ltd (“Solaris Law”) – Terms of Business

1. Status of terms of business

  • These terms of business (as updated from time to time) together with, where provided, our engagement letter (including any schedule, attachment or annex), form the contract between us.
  • If there is any inconsistency between our terms of business and our engagement letter, the engagement letter will Unless agreed otherwise in writing, the receipt by you of services from us will be deemed to be on these terms of business.
  • In any circumstances where the contract places us in conflict with our professional and regulatory obligations, including those issued by the Solicitors Regulation Authority, we shall at all times apply with such obligations and, in this regard, our professional and regulatory obligations will take precedence over the provisions of the contract.
  • These terms of business will apply to all future instructions you give us on this or any other matter.

2. You and Solaris Law

  • Where we say ‘you’ or ‘your’ in these terms we refer to the client identified in the engagement letter and anyone authorised to give instructions on that client’s Where we say ‘we’, ‘us’ or ‘our’, we mean Solaris Law. The contract is between you and Solaris Law and not with an individual partner, employee or agent of Solaris Law.
  • Solaris Law is a limited liability company registered in England and Wales (company number: 11877562).Its registered office is at Stoneham Gate, Stoneham Park, Southampton, Hampshire, SO50 9NW A list of shareholders and directors can be inspected at this address.
  • We are registered for VAT Our VAT registration number is 295692937.
  • Solaris Law is authorised and regulated by the Solicitors Regulation Authority with SRA number 668699.
  • Solaris Law is not authorised and regulated by the Financial Conduct Authority under the Financial Services and Markets Act 2000 but is able, in certain circumstances, to offer a limited range of regulated debt recovery services to you because we are regulated by the Solicitors Regulation Authority. We can provide these regulated debt recovery services because they are an incidental part of the professional services we have been engaged to In any other case, we may refer you to someone who is authorised by the Financial Conduct Authority.
  • Solaris Law Limited is part of a group of Companies (“Group”) whose parent company is Azzurro Associates Limited, a limited liability company registered in England and Wales (company number: 10673742) whose registered office is at Stoneham Gate, Stoneham Park, Southampton, Hampshire, SO50 9NW.

3. Scope of our legal services

  • We shall provide the services to you with reasonable skill and
  • When you instruct us on a new matter, we will send you an engagement letter confirming your instructions and setting out the services we will
  • The scope of services does not include, unless specifically agreed in writing with you:
    • non-legal services such as advice on financial matters (e.g. the merits of entering into any transaction or investment, accounting issues, financial calculations, formulae and modelling, or the financial standing of a party to a transaction);
    • advice on the laws of jurisdictions outside England and Wales;
    • checking that the information given to us by you in the context of the matter is accurate and up to date;
    • tax advice or advice on the tax implications of any We are under no obligation to advise you to seek tax advice and do not accept responsibility for any failure on your part to do so. We will not be liable for losses which arise as a result of any failure to seek tax advice; and
    • advice on changes to law or practice after the date of the communication containing that advice from us unless we are still advising you on the matter and the change is relevant to its handling.
  • Before we start work, we will clarify any deadlines and, where appropriate, agree a timetable with you. We will do our best to meet this timetable as efficiently as We would like you to be aware that sometimes this is not within our control and will depend on the degree of co-operation we get from you, other parties involved or their advisers. If there is an issue, we will inform you immediately and agree the best course of action.
  • Where we act for you on a contentious matter, you must meet deadlines which are agreed between the parties or ordered by the Failure to do so could lead to sanctions such as the dismissal of your case and, potentially, costs awards against you.
  • If information or other material received from a third party is incorporated into our work, we are not responsible for its accuracy.
  • We advise on the law in England and Wales to the extent that it applies to your matter.
  • If you require advice on the law applicable in any jurisdiction other than England and Wales, we can introduce you to an overseas law firm who can advise you on the laws of the particular jurisdiction.
  • If you ask us to obtain advice from another law firm, that firm will be responsible for the service and advice that they provide.

4. Our advice

  • Our advice applies only to the specific factual and legal matters it deals Our advice is given for your benefit and it is to you that we owe our duty of care. This duty of care does not extend to third parties.
  • You must not use or rely on our advice for any other purpose or in relation to any other person without our prior written You must keep our advice confidential and obtain our prior written consent if you wish to disclose our advice to any other person. Other than as specified in section 18 below, nothing in the contract confers any right on any person pursuant to the Contracts (Rights of Third Parties) Act 1999.
  • Our advice is provided in accordance with our professional practice rules and guidelines and the proper interpretation of laws, court decisions and regulations in existence on the date on which the advice is provided.

6. Fees and other charges

  • Our fees and charges will be calculated on the basis set out in our engagement letter or as otherwise agreed with you.
  • In consideration of our provision of the services, you shall pay our charges when they become due, without any right of set-off.
  • We review our professional rates and expenses from time to If, as a result of a review, our rates are varied, we will notify you of the changes. The revised rates will take effect from the date of the notification or as otherwise agreed with you.
  • Where we have more than one client on a matter, all such clients are jointly and severally responsible for payment of our charges.
  • You remain responsible for paying our charges whether or not you expect that another person may be paying our invoices (e.g. an insurer).
  • Unless we agree otherwise, we will bill you in respect of our services on a monthly basis. A breakdown of any invoice will be provided on request.
  • We may charge you interest on our unpaid charges after 28 calendar days have elapsed from the date of our bill until receipt of Interest will be calculated at the annual rate of 5% above Bank of England base rate.
  • If any material amount is unpaid 28 days after the date on which the bill is received by you we may, having given reasonable notice to you in writing after expiry of the 28 day period, take any or all of the following steps:
    • suspend work on the matter and inform you we have done so;
    • cease to act entirely on the matter; and/or
    • retain custody of your files and funds until your bill is paid in full. For these purposes, ‘material amount’ shall mean any sum in excess of £10,000 and ‘reasonable notice’ shall mean 28 days.
  • Our charges may comprise our fees, other outlay and expenses, as well as any applicable tax Our invoices must be paid without any deduction or withholding on account of taxes or other charges. If you are required by law to make a deduction or withholding, you must pay such additional amount as may be necessary to ensure that we receive the full amount of our invoice.
  • Unless we have agreed a fixed fee in the engagement letter, our fees shall be based on the time we spend in dealing with your They may also reflect its nature, value, urgency and complexity, as well as the responsibility, skill and experience of the matter team.
  • Where our fees are based on the time spent (this includes, for example, meetings with you and others in relation to the matter, correspondence and telephone calls, consideration and preparation of documents time at court and travelling), they will be calculated by reference to our hourly rates for the matter team members and will be charged in six-minute Those rates will be our standard hourly rates for such individuals, unless other rates have been agreed in writing with you.
  • We are likely to incur some disbursements (that is, expenses or fees payable to other people such as instructing an expert, court fees, our travel and subsistence costs and any charge we may make for the provision of copying services) in the course of undertaking work for Wherever possible, we will give you prior notice before any disbursement of a significant amount is incurred. We may ask you to fund any such disbursements before they are incurred, and we will look to you for reimbursement of any expense we incur on your behalf.
  • Where we engage other advisers or service providers (such as other law firms, expert witnesses or legal support providers) on your behalf, we do so acting as your agent and you will be responsible for their fees in addition to our own. Other advisers/service providers typically address their invoices to us, and we include their fees as disbursements in our invoices to you. This approach is for convenience only and you remain responsible for such fees. We reserve the right to instruct any other advisers/service provider to address their invoices to you.
  • Where we incur on your behalf an expense in a foreign currency, at the time of billing we may charge you for any loss arising as a result of a change in the applicable exchange rate.
  • If we provide you with an estimate for our charges or a quotation, then it is for your guidance only and does not bind use.
  • Unless the contrary is expressly stated, our charges, fees, expenses and outlay are quoted exclusive of any applicable tax thereon.
  • We may ask you to make payment(s) on account of our anticipated charges at any time. Such funds will be held in a client money account until required. You agree that we can apply such payments on account against any of our invoices or matters.
  • If you refuse to make a payment on account or fail to pay our due charges then these are good reasons why we can bring this Agreement to an end early: see section 11 below.
  • We are entitled to retain any of your money, documents or property that have come properly into our possession whilst our charges remain unpaid.
  • If we are required by our legal or regulatory obligations to make a disclosure of your client information to another person (including government and law enforcement agencies), then we may charge you for our time and expenses incurred.
  • We will update you on whether the likely outcomes still justify the cost and risks associated with your matter whenever there is a material change in circumstances.
  • Unless we agree otherwise, our interim bills are interim statute You may have the right in certain circumstances to have our costs assessed by the court under the provisions of the Solicitors Act 1974.
  • We may ask you to provide guarantees or security for your legal costs and If you do not provide a guarantee or security within a reasonable time of us requesting this, we may stop acting for you and end the contract immediately.
  • We may need to issue supplemental invoices after your matter has completed if disbursements and expenses are notified to us after completion.
  • If you have any queries about a bill, please contact the person who sent it as soon as you receive Please note that you may have a right to object to the bill by making a complaint.

7. Commission

It is our policy not to accept commission from anyone in relation to your matter.

8. Client money

  • We hold client money in various bank accounts with UK banks which are authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority and in accordance with the requirements of the Solicitors Regulation Authority.
  • We are not liable for any losses you suffer as a result of any such banking institution being unable to repay depositors in full. You may, however, be protected by the Financial Services Compensation Scheme (FSCS).Visit https://www.fscs.org.uk/ for more information.
  • We do not accept cash payments. If you (or anyone on your behalf) try to avoid this policy by depositing cash directly with our bank, we will charge you for any additional checks we deem necessary to prove the source of funds. Where we have to pay money to you, it will be paid by cheque or bank transfer. It will not be paid in cash or to a third party.
  • When we receive monies on behalf of you it will be paid into a general client account with Barclays Bank PLC who are the firm’s banker. The general client account will hold pooled amounts for different clients and matters. Under anti-money laundering regulations, law firms must hold information on the identity of the person on whose behalf the monies are held in a pooled client account and make this available to their bank on request. If our bank requests information about whom we hold funds for, we are required to provide that information. In the event of this happening, you agree to us disclosing your details to them.
  • We will pay client money within 30 days of the end of the month in which the money is received.
  • From time to time we may receive collections where the client cannot be easily identified. We will apply all reasonable endeavours to identify and attribute these collections, and will pay interest on them under the terms prescribed below

9. Interest

We do not receive interest on client money held in our bank account, and only propose to pay interest on individual collections where the following conditions are met:

  • The individual transaction >£1000 and is held for >90 days;
  • The client paid any invoices raised by Solaris Law Limited within their payment terms during the period that the transaction was held. Interest will be paid at the Bank of England base rate. These terms will be included in our standard Terms and Conditions, that may be varied from time to time. This policy will be reviewed from time to time to ensure that it continues to deliver a fair outcome for our clients.

10. Cooling off

  • If we have not met you in person, or the contract for legal services is entered into away from our business’ premises, the Consumer Contract (Information, Cancellation and Additional Charges) Regulations 2013 May. This means you may have the right to cancel your instructions to us within 14 days of our initial communication with you, without giving any reason. To exercise your right to cancel, you must make a clear statement (letter or email) setting out your decision to cancel. To meet the cancellation deadline, it is sufficient for you to send the communication before the cancellation period has expired. This will end the obligations of both you and us under the contract.
  • You may require us to begin work on your matter during the 14-day cancellation Please let us know immediately if you wish to waive the 14-day cancellation period. If you expressly request that we begin work on your matter during the cancellation period, we reserve the right to ask you to pay an amount proportionate to what service has been carried out prior to you communicating any cancellation. If you have made a payment on account, you will only receive a refund for that part of our services not provided. If you decide to cancel before the end of the cancellation period, and we have not started to provide our services, you will receive a full refund of any fees paid. You will not have the right to cancel the contract if you request that we start work within the cancellation period and we have completed those services.

11. Termination

  • You may terminate your instructions to us, in writing, at any If you do so, you will need to make appropriate arrangements for the case to be continued, either by yourself or by another firm of solicitors and, in court proceedings, we cannot cease to act for you until either you or another firm of solicitors have gone on the court record.
  • We can keep all your papers and documents while there is still money owed to us for fees and expenses.
  • We can terminate the contract where we feel that the relationship has broken down; or where you have not paid us on time or are not providing us with the instructions needed to carry out your We will give you reasonable notice of this. When our engagement ends, we will have no further or ongoing responsibilities in relation to the matter. You must pay our fees for work done and expenses incurred up to the date our engagement ends on an hourly basis plus disbursements.
  • If you, or we, decide that we will no longer act for you, we will charge you for the work we have done and, where appropriate, will charge fees and disbursements incurred in transferring the matter to another adviser, if you so request.
  • We are not responsible for reminding you about important dates and/or any deadlines after the contract has come to an end.

12. Confidentiality and disclosure

  • Subject to the remainder of this section, we will maintain the confidentiality of the information received from you while acting in connection with any matter unless you specifically ask us to disclose the information or we need to do so in order to deal with your You understand that we will not disclose any information to you about other clients.
  • In any event, you agree to us releasing confidential information:
    • with your consent;
    • where we are required to do so in accordance with applicable law;
    • our insurers;
    • our legal advisers;
    • the tax authorities;
    • any regulatory authorities;
    • any professional advisers that we instruct on your behalf to advise you such as barristers and experts; and
    • companies or individuals that provide administration support to the firm such as typing, photocopying, archiving and so
  • External organisations such as auditors and the Solicitors Regulation Authority may wish to inspect our files from time to They are required to maintain confidentiality in relation to your matters.
  • We may tell other clients or prospective clients about the services we If we wish to rely on any work that we have undertaken for you to promote our services, we will ask your permission save where details of your matter subsequently enter the public domain in which circumstance you agree that we may publicise our involvement as well as any related information which has entered the public domain.
  • Unless otherwise agreed with you, we will correspond with you by email.
  • We cannot absolutely guarantee the security of information communicated by email (including, but not limited to, the risks of viruses, interception or unauthorised access). We take all commercially reasonable steps to safeguard emails and ensure they remain secure.
  • We are obliged by our insurers to notify them of any circumstances known to us which may give rise to a claim against We are required to tell them (and our brokers) information about you and your instructions to us which is privileged and to supply documents to them. We will only pass on privileged or confidential information in good faith to ensure your legal rights to claim against us are preserved. Our insurers and brokers are contractually obliged to keep all information we pass to them strictly confidential. They may only use it for the purposes of administering our insurance arrangements including any claim you might make. We will assume you consent to our sharing information in this way unless you tell us you do not.
  • You have a duty in any legal action to disclose to the other parties any stored information, documents, correspondence, notes, computer records, video and audio tape recordings which are or have been in your possession or control and which relate to the issues in the There are certain categories of information which you are entitled to withhold on legal advice. Your duty extends to records which may be damaging to your case unless you have legal advice to say they need not be revealed. It also extends to disclosure of documents which support another party. Your duty of disclosure is a continuing one until the action is concluded and any of the categories of information referred to above must be preserved. There are very severe penalties, including fines and imprisonment if this duty is breached. You must not use any information disclosed to you in an action for any purpose outside of the action.
  • Once we have been working together for some time we may ask whether you are willing to provide a reference for potential clients or speak to directory We will not use your name without speaking to you first and gaining approval.

13. Privacy and data protection

  • In order to provide you with services we may need to process your personal Please see our Privacy Notice for detailed information about how we use your personal data and your rights in relation to your personal data. The Privacy Notice is available on our website www.solarislaw.co.uk. If you would like us to send you a copy please contact us at hello@solaris-law.co.uk.
  • We may record calls and monitor emails from time to time for training, regulatory and compliance purposes.
  • If you are based in the EEA and the UK leaves the EU without (i) an adequacy decision having been made by the European Commission (EC) regarding the UK or (ii) a transitional arrangement allowing the transfer of personal data from the EEA to the UK without specific safeguards, unless you object, the Standard EC Contractual Clauses will be incorporated into the terms under which we are engaged by The Standard EC Contractual Clauses shall continue to apply until an adequacy decision or transitional arrangement is reached between the UK and EU.

14. Intellectual property

  • You will have the full right and licence to use copies of materials we create for you for the particular purpose for which they were However, all copyright and other intellectual property rights in all documents, reports, written advice or other materials provided by us to you, remains with us. If you wish to use copies of these materials for purposes other than those for which they were prepared, this will require our permission.

15. Storage of papers and documents

  • We will keep your documents and other papers for a minimum of six years after we send you our final bill on the understanding that we may destroy them after that period.
  • We may store documents electronically on our IT We take all reasonable steps to ensure that the system is secure and that our overriding duty of confidentiality to you is observed. We may destroy your original paper document and scan it onto our system instead.
  • We reserve the right to charge you for retrieving documents from storage and for passing them to other people or back to We also reserve the right to charge for storage in the future, but only after notifying you.

16. Regulatory

  • To comply with anti-money laundering and counterterrorist financing laws, regulations and standards, we are likely to request identification evidence from you and may conduct searches or enquiries for this purpose. This work is part of our work for you and we reserve the right to charge you our professional fees and any expenses incurred.
  • In order to comply with financial sanctions requirements prohibiting payments to sanctioned targets, we conduct searches on all recipients of internationally made We must not directly or indirectly make funds available or for the benefit of targets on any sanctions lists, and where a potential match is discovered, we may suspend the transaction pending advice from the Asset Freezing Unit, contact the Asset Freezing Unit to seek a licence to deal with the funds, and consider whether we have a suspicion of money laundering or terrorist financing which requires a report to the National Crime Agency. The funds will not be dealt with until the approval of the Asset Freezing Unit is granted, meaning there may be significant delays to your matter.
  • Please do not send us any funds until we have told you that these checks have been completed.
  • We may ask you to say where any money you have sent us has come from or is going to come If you do not provide us with that information promptly then your matter may be delayed.
  • To verify your identity, we search third party electronic verification databases, and may carry out these checks from time to time throughout our relationship, not just at the These checks may leave a ‘soft footprint’ on your credit file but will not affect your credit rating.
  • There may be circumstances in which Solaris Law is not able to proceed with your instructions and may cease to act for you, for example if you do not provide satisfactory evidence of your identity or in some instances, the identities of your directors, shareholders and ultimate beneficial owner(s) within a reasonable In these circumstances we will charge you for the work done prior to that date.
  • If you are a company (registered or unregistered), Limited Liability Partnership or Scottish Partnership, we may have to report any discrepancies on Registers between information collected from Companies House, and information gathered while fulfilling our anti-money laundering duties, to Companies House.
  • We are obliged to keep your affairs However we may be required by law to disclose certain information and documents about you to authorities such as the Police, HM Revenue & Customs, Serious Fraud Office or National Crime Agency in relation to matters such as tax evasion, fraud, bribery, money laundering or terrorist financing.
  • Subject to section 18 below, we shall not be liable for any loss arising from or connected with our compliance with any statutory obligation which we may have, or reasonably believe we may have, to report matters to the relevant authorities under the provisions of the money laundering and/or terrorist financing legislation.

17. Conflicts of interest and duties to the court

  • You agree that instructing us will not prevent Solaris Law from acting for current or future clients who have, or may in the future have, commercial interests adverse to you.
  • We must not act for you where there is a conflict of interest between you and Solaris Law, or another client of the If a conflict arises, it will be up to us, taking account of legal constraints, professional rules and your and the other clients’ interests and wishes, to decide whether we are able to continue to act for both parties, for one only or for neither.
  • Your matter may involve court proceedings.
  • All solicitors have a professional duty to uphold the rule of law and the proper administration of justice. We must comply with our duties to the court, even where this conflicts with our obligations to This means that we must not:
    • attempt to deceive or knowingly or recklessly mislead the court;
    • be complicit in another person deceiving or misleading the court;
    • place ourselves in contempt of court; and
    • make or offer payments to witnesses which depend on their evidence or the outcome of the
  • We must also comply with court orders that put obligations on us and ensure that evidence relating to sensitive issues is not misused.

18. Our liability to you and limitations and exclusions of liability

  • We have a duty to carry out your work to a reasonable level of skill and The duty to carry out work for you rests solely with Solaris Law and not with any individuals involved in acting for you, who do so only as representatives of Solaris Law. No shareholder or director of Solaris Law will be personally liable to you for providing services under these terms of business or for any loss or damage arising out of it, howsoever arising, and you waive any such claim. None of our employees, staff, consultants or affiliated entities will be personally liable to you for providing services under these terms of business or for any loss or damage arising out it, howsoever arising, and you waive any such claim. All our shareholders, directors, employees, staff, consultants and affiliated entities shall have the right to enforce this section on their own behalf.
  • We are not responsible for any failure to advise or comment on any matter which falls outside the scope and limitations set out in our engagement letter.
  • We will not be liable if any loss is due to the provision of false, misleading or incomplete information or documents (save where we should reasonably have discovered the false, misleading or incomplete information or documents) or due to the acts or omissions of any person other than Solaris Law.
  • We do not owe, nor do we accept, any duty to any person other than you and we do not accept any liability or responsibility for any consequences arising from reliance upon our advice by any person other than You agree to indemnify us against any liabilities, losses, damages, costs or expenses we incur arising out of any claims brought against us by third parties arising out of or in connection with our work for you.
  • Where we act for more than one client on a matter, then our liability cap shall be equally apportioned among all such clients and each of you agrees that such apportionment is
  • Unless specified otherwise in any engagement letter, our maximum aggregate liability to you (or any other party we have agreed may benefit from and rely on our services) for any claim shall be limited to £3 million including interest and Any claim will include those arising from one act, error or omission, one series of related acts, errors or omissions, the same act, error or omission in a series of related matters or transactions, similar acts, errors or omissions in a series of related matters or transactions and all claims arising from one matter or transaction.
  • You agree that we will not be liable for loss:
    • not arising directly from our breach of contract or breach of duty to you (whether in tort or otherwise)in the work we do for you;
    • of revenue;
    • of profit;
    • of contracts;
    • of or corruption to data;
    • of anticipated savings;
    • of business opportunity; or
    • of goodwill or damage to reputation, even where the above might have been foreseeable at the start of the matter.
  • Where you have suffered any loss or damage as a result of any fault or breach of duty on our part in the course of providing the services, then our liability to you shall be limited to a just and equitable proportion of the total loss or damage you have suffered, having regard to the extent of your responsibility for that loss or damage, and that of any other person who is also liable to you in respect of any part of that loss or In assessing the extent of responsibility of any other person under this section there shall be disregarded: firstly, the ability of that person to make payments in respect of your loss or damage; secondly, any limitation of liability that you agreed with that person if our own liability to you under this section would have been less if the other person had not so limited its liability; thirdly, the fact that the other person no longer exists or is no longer liable, and fourthly, the absence of that other person as a witness or party in any dispute concerning us. Our liability cap applies after the operation of this section.
  • We shall not be liable to you for any failure or delay or for the consequences of any failure or delay in the performance of your instructions if it is due to any event beyond our reasonable control including, without limitation, acts of God, war, pandemic, industrial disputes, protests, fire, flood, storm, tempest, explosion, acts of terrorism and national emergencies.
  • Our advice may involve us in expressing an opinion as to accepting a commercial or legal Where this is the case you accept that this is an expression of opinion and not a statement of fact. Any subsequent decision made by you must remain your responsibility.
  • Nothing in this contract shall exclude or restrict our liability to any person for death or personal injury, fraud, wilful misconduct or dishonesty, or where such limitation is prohibited by law.
  • Any claim for breach of contract, breach of duty or act of negligence or otherwise whatsoever arising out of or in connection with this engagement shall be brought against us within six years of the act or omission alleged to have caused the loss in question.
  • We hold professional indemnity insurance in accordance with the rules of the Solicitors Regulation Details of our insurers are available on request.
  • The provisions of this section shall continue to apply notwithstanding the termination of our engagement for any reason.

19. Resolving complaints

  • Naturally, we aim to provide a high-quality service and we hope that you will not feel, at any time, that you have any cause to If you would like to discuss how we can improve our service to you, or if you are dissatisfied with any aspect of our service at any time, please raise the matter with Karen Bulgarelli, Managing Solicitor, on 023 8111 2095, by email to kbulgarelli@solaris-law.co.uk or by post to Soalris Law Ltd, Stoneham Gate, Stoneham Park, Southampton, SO50 9NW who will endeavour to resolve the matter with you and, if that fails, will advise you of the action you can take.
  • A copy of our complaints procedure is available on request or on our website at www.solarislaw.co.uk.
  • You may be entitled to have your complaint dealt with by the Legal Ombudsman at PO Box 6806,Wolverhampton WV1 9WJ or at email enquiries@legalombudsman.org.uk or telephone +44 (0)300 555 Complaints must ordinarily be referred to the Ombudsman within six months of the date of our final written response. Any complaint should be referred to them within six years from the date of act/omission, or three years from when you should have known about the complaint. Not all clients are entitled to complain to the Ombudsman and, whilst you can always take advice from others, we will advise you if you are able to complain to the Ombudsman should the situation arise.
  • As well as your right to complain about any of our bills under our complaints procedure, you also have a right under Part III of the Solicitors Act 1974 to ask the court to assess whether the charges in our bill are However, the Legal Ombudsman may not be able to consider a complaint about our bill if you have applied to the court for detailed assessment of the bill.
  • The Solicitors Regulation Authority can help you if you are concerned about our This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
  • You can raise your concerns with the Solicitors Regulation Authority sra.org.uk.

20. Non-solicitation

You undertake that for the period during which we act or provide advice in relation to any matter and for a period of six months after the completion of the last matter upon which we have been instructed by you, you will not:

  1. Solicit or entice away (or assist anyone else in doing so) any member of our staff with whom you or any of your employees have had dealings in connection with any matter during the twelve months immediately prior to your approach; or
  2. Employ any such person or engage them in any way to provide services to you whether independently or as a partner, director, employee or consultant of any other firm, partnership or company. This undertaking will not apply in respect of any person who, without having been previously approached directly or indirectly by you, responds to an advertisement placed by you or on your

21. Law and jurisdiction

The contract shall be subject to and governed by the law of England and Wales. Any dispute arising from or under the contract shall be subject to the exclusive jurisdiction of the courts in England and Wales.

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Phone: 023 81 11 2095    |    Email: info@solaris-law.co.uk

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