1. We will acknowledge your complaint within 5 working days of receipt and tell you who will be investigating it.
2. We will investigate what happened. Sometimes as a result, we will need further information which may mean we need to speak to you further. We will confirm to you how long this will take .
3. Our investigation will be thorough , and we will tell you what we have found out within the agreed timescale. Where appropriate we will suggest a solution or remedy.
4. We hope that you will be satisfied with our conclusions but if you are not happy please contact our Managing Director Karen Savage, in writing. You can do so by post to: Solaris Law Ltd , Stoneham Gate, Stoneham Park, Hampshire, SO50 9NW or by email to kbulgarelli@solaris-law.co.uk Karen will arrange a further review with a senior manager not involved in your original complaint, tell you who will investigate your complaint and how long the investigation will take. After fully investigating your complaint we will give you our final response and explain the reasons behind the decision.
5. Finally, if you feel you are not satisfied with our response, you have the right to refer your complaint to the Credit Services Association:
Credit Services Association
2 Esh Plaza
Sir Bobby Robinson Way
Great Park
Newcastle upon Tyne
ME13 9BA
Tel: 0191 217 0775
Email: info@csa-uk.com
Credit Services Association (csa-uk.com)
Data Protection
If you have any questions about how we process your personal data please refer to our Privacy notice or contact our Group Data Protection Officer via dpo@azzurroassociates.com
